How to make a return?
Click to process your return: RETURN
Shipping costs are borne by the customer. (as long as there is stock available), you can change the size or a different item or color or request a voucher to spend on our website as and when you want.
– Send us the product you wish to exchange with postage already paid. If the postage is not paid, it would be a reason not to accept the package to process your exchange or return. Once it arrives at our warehouse and we verify that it is in perfect condition, we will process the new shipment. (Maximum delivery time 5 working days, For the procedure, send us an email indicating that you want to make a change and leave us your information so that we can contact you.
How to make a return?
To make a return, contact email@example.com and tell us:
NAME AND SURNAME
MOTIVATION FOR WHICH YOU WANT TO CHANGE OR RETURN THE ITEM
DATE OF RECEIPT OF THE ORDER
you can request Store Credit to be able to spend how and when you want on our website without an expiration date.
If your order received free shipping, the shipping costs (€5.00) will be removed from the total of your store credit that you have.
At MIA REBEL we want our customers to be satisfied with the products purchased. Therefore, if you are not convinced, we offer a period of 15 calendar days for changes in size or Garments.
At miarebel.com, due to hygiene and ensuring that it has not been used, we do not accept changes in jewelry or costume jewelry and in those items that may be indicated in their description.
– Tops, swimwear, bodysuits or lingerie intimate that can NOT be changed
Factors to consider:
– Any product that you want to exchange must be done with the original packaging (transparent envelope or box) and labeling in the best possible conditions, conveniently packaged and protected. If the conditions are not met and there are stains, rips or tears, they will not be accepted by miarebel.com. The shoes must be returned in their original box and protections.
You can request a voucher (STORE CREDIT) without expiration to spend on our website whenever and however you want.
– After the increase in cases, MIA REBEL wants to guarantee the correct use of the garments, so returns of garments or footwear that have been used beyond being able to try it as it would be done in a physical store will not be accepted.
Returns of garments that have been used, washed or manipulated such as cutting labels or use security seals will not be accepted.
To claim a product that has arrived defective, it must be done immediately upon arrival of the shipment.
– Returns are not allowed outside the period of 15 calendar days, it will not be accepted by MIA REBEL.
– Once we have verified the product, the change of your order will be made within a maximum period of 5 business days after receiving it.
– We want to offer the best possible experience on our website and with our clothes.
If we detect incorrect use of your purchases and returns, acts of bad faith, such as more common returns of a normal purchase process, use of garments and subsequent return or intentional alteration of garments, we will proceed to cancel your customer account. .
If you think this has been the case and that we have deactivated your account in error, please contact our customer service so that we can help you.